????

01| Every organization has principles. Most of them are decoration — statements that cost nothing because nothing in the operating model would change if they were deleted. The principles below are the opposite. Each one is load-bearing. Remove any one of them and the system does not degrade gracefully; it stops being IkoCiti and becomes another well-designed program. 02| We list them alphabetically on purpose. No principle outranks another, and the ordering of a list is where

01| Most anti-poverty work follows the same arc. The programme launches and delivers. Results appear. Funding continues for a few years and impact grows roughly in line with the money. Then the grant ends, and within two or three years the measured gains have drifted back toward where they started. Cash transfers raise consumption while the payments run. Job training raises employment until the skills go stale. New wells and roads improve conditions without touching the dynam

01| Capability does not grow smoothly. It moves through stages, each with a different psychology, a different level of work a person can absorb, and a different job for the platform. Skipping stages does not accelerate anyone. It removes them. 02| Stage one — the novice. She arrives uncertain, motivated and frightened in roughly equal measure, with no proof that she can do any of this. What she can handle is a very small project with clear instructions, immediate feedback, a

01| A platform that develops capable people one at a time is a good programme. It is not a solution to generational poverty, because the arithmetic does not get anywhere near the size of the problem. The claim that makes IkoCiti worth arguing about is that capability spreads by itself once enough of it exists in one place. This chapter is about the mechanism that does the spreading, and about the thing that reliably destroys it. 02| Transmission runs on ordinariness. The stan

01| IkoCiti asks nobody to be generous. It asks everyone to be rational. That is not a rhetorical flourish; it is the structural difference between this system and the one it hopes to replace, and it determines what happens on the days when goodwill runs out — which, over a twenty-year horizon, is most days. 02| Systems built on altruism have a predictable weakness: they work while the enthusiasm lasts and decay when it does not. Systems built on aligned self-interest keep wo

01| For most of the twentieth century, building a powerful organization meant owning more of it. Own the mines, the ships, the railroads. Control every layer and you control the outcome. It worked, and then it stopped working — not because ownership is inherently wrong, but because the conditions that made it rational disappeared. 02| Firms owned things to solve a coordination problem. When every transaction requires negotiation, enforcement and protection against bad faith,

01| Every platform running work at this complexity faces the same choice and usually gets it wrong in one of two directions. Over-control turns each project into a bureaucratic gauntlet, and the autonomy the model depends on quietly disappears into approval workflows. Under-control lets quality vary until the first serious failure takes the platform's reputation with it. Neither is survivable here. 02| The answer is to calibrate control to risk rather than applying it uniform

BUILT TO STAY 01| Fighting urban poverty is a multi-generational problem, and multi-generational problems are not solved by temporary interventions. Yet temporary interventions are overwhelmingly what the sector delivers. Three-year programmes. Five-year grants. Project cycles that end while the problem they addressed continues into the next generation. 02| IkoCiti is built to be permanent, and permanence here is a structural commitment rather than an aspiration. A city does

01| Everything in this book part assumes the technology works for the people who have to use it. That assumption is not free, and it is not satisfied by industry standards — because industry standards are calibrated to users who do not resemble ours in any relevant way. 02| Four realities set the specification. Connectivity: intermittent access, low bandwidth when there is access, metered data plans where every megabyte has a price, and a lot of usage on shared connections in